Lodge Manager needed in Northern California!

Location: Olema, CA
JOB RESPONSIBILITIES
Lodge
Ensure lodge and grounds are at all times safe, neat and tidy and well maintained
Ensure all facilities and equipment are in good working order
Check that rooms are correctly styled and reset
Ensure that all room FF&E are as specified and in good repair
Ensure that breakfast and beverage services are complete and well presented
Manage gardening and maintenance contractors
Source and order new FF&E items as required
Ensure all lodge assets and storage items are secure, organized and accounted for
Manage punch list of items for maintenance or FF&E attention
 
Staff
Recruit, hire, train, manage, develop, discipline and release staff
Create and maintain positive work environment and team spirit
Set the standard for guest service, courtesy, professionalism and hospitality
Ensure compliance with labor, health and safety regulations and standards
Schedule front desk and housekeeping staff using WhenIWork
 
Groups
Manage group sales manager
Ensure groups and events are well planned and executed
Work with restaurant and deli to provide food service
Prepare a group profitability worksheet
 
 
Marketing
Manage online travel sites
Manage and respond to social media presence on Tripadvisor, Yelp, Facebook, Instagram
Manage and respond to guest reviews
Assist with PR, photography
Develop and manage partner relationships with local tour vendors
Work with marketing manager to execute marketing programs
 
Guests
Work to provide a total guest experience
Provide backup for front desk
Assist with guest complaints or issues
Develop relationships with group and repeat guests
 
Vendors
Purchase food, beverages and supplies
Ensure services are rendered correctly
Maintain delivery log and ensure deliveries are checked and stored
 
Administration
Manage Autoclerk reservation system
Review reports on daily, weekly and monthly basis
Adjust room rates according to demand
Manage front desk sales incentives
Audit staff punches daily
Work with accounting to ensure daily audit balances with deposits
Approve payroll and commissions semi-monthly
Create personnel action forms as required
Supervise monthly inventory and linen count
Work with management on monthly budget
Review monthly P&L
Maintain reports on occupancy, ADR, website
 
Projects
Concierge program
Minibar
Bath amenities
Lobby store
Day menu
 
Salary: 70--80K plus benefits. Potential housing on site and relocation for the right candidate.
Please email resumes to: brenda@uppercrustrecruiters.com
or
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