Terminal Operations Manager

Location: New York, New York
Role and Responsibilities
Position Summary:  
The Terminal Director is a senior member of the Management team, and ultimately responsible for operations within a designated airport terminal including, but not limited to, overall airport and safety compliance, restaurant operations, facilities, revenue generation, sanitation and statutory regulations, and manager and crewmember staffing, training and performance.   The Director serves as the point of contact for the Airport Management Authority.  The Director is accountable for driving business results in support of operational goals, for ensuring budgetary goals, for initiating and leading operational changes, and for assisting General Managers in implementing changes and results.  The Terminal Director is responsible for ensuring professional development of General Managers and subordinate managers and for ensuring performance management and development of crewmembers.  The Terminal Director is ultimately responsible for ensuring a positive  experience for our guests.
 
Responsibilities:    
  • Serve as a point of contact for General Manager and traveling public
  • Accountable for driving business results in support of operational goals
  • Implement strategies which drive budgetary goals, for initiating and leading operational changes, and assist General Managers in implementing changes and results
  • Responsible for ensuring professional development of General Managers and subordinate managers and for ensuring performance management and development of crewmembers
  • Positioned to take full responsibility for an airport terminal when training and success has been completed
  • Provides a workplace free from hazards, following all safety policies set forth by the company, and conforming to any laws and regulations related to the workplace 
 
QUALIFICATIONS AND EDUCATION REQUIREMENTS Education
  • Bachelor’s Degree or equivalent in Hospitality, Business or Culinary Arts  
 
Qualifications
  • Five - seven years of general management experience
  • Minimum three years’ management experience in high-volume multi-unit operations
  • Minimum three years’ management experience in alcohol service
  • Proficient knowledge of P&L and budgeting and forecasting
  • Knowledge of marketing techniques and impact on business results
  • Experience in guest relations, negotiations and complaints
  • Excellent verbal and written communication skills
  • Commitment to service of customers, crew, co-workers and management
  • High integrity, work ethic, passion and commitment to  values
  • Ability to train, delegate, coach and development managers and crewmembers
  • Knowledge of / certification in/ adherence to safety and food sanitation, as well as alcohol service
  • Ability to work flexible hours, days, shifts, including holidays
       Please contact Karen@uppercrustrecruiters.com
 
karen@uppercrustrecruiters.com
www.uppercrustrecruiters.com
 
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