Luxurious Napa Winery Seeks Qualified Client Services Liaison!

Location: Napa, CA
We are a dynamic winery that has experienced continuous growth. Our Client Services Liaison is responsible for providing a high level of service to all First Offering members and clients as well as supporting the maintenance and growth of a very detailed and orderly wine club program.
 
Qualifications:
  • 3 -5 years of customer service/hospitality experience, preferably in the wine industry or related fine dining. 
  • Exposure to wine club operations and experience, with logistics a big plus.  
  • Strong work ethic and team player.
  • Comfortable with public speaking.
  • Detail-oriented and organized and able to perform in fast-paced environment.
  • Advanced computer skills a must. 
  • A passion for wine and general knowledge of the Napa Valley.
 
Responsibilities:
  • Client Services: first responder for routine inbound customer service phone calls and email; assist with Retail sales order processing; outreach to prospective web buyers to aid with order completion.
  • Membership & Client Communications: Attrition recoup; release notifications; member notifications; new member welcome letters and phone calls; related support activities. 
  • Club Administration: data entry and upkeep; support release billing and shipping needs; database cleanup and general maintenance.
  • Logistics: daily shipping and fulfillment operations of all Retail sales; assist with order tracking and inventory coordination for orders; coordinate pick-ups with clients and third party shippers; assist with internal shipment requests.
  • Direct Marketing Support: data querying and cleanup of client email/mail lists; assist with direct consumer marketing; conduct membership surveys; assist with member communication for upcoming events.
 
We offer a competitive salary, bonus, benefits, and a 401k. Please submit resume to cathy@uppercrustrecruiters.com.
 
Cathy Clark
Executive Recruiter | Upper Crust Recruiters
T: 415.652.0143
cathy@uppercrustrecruiters.com

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